FAQ – KitZenShop™ at KitZenShop™
At KitZenShop
, we want your shopping experience to be as smooth and transparent as possible. That’s why we’ve answered the most common questions our customers ask before placing an order.
1. What are the delivery times?
We work with trusted logistics partners to ensure fast and reliable delivery.
For the USA and Canada, your order will typically arrive within 7 to 14 business days.
For Brazil and Mexico, delivery usually takes 10 to 18 business days.
This ensures you can plan ahead and receive your products on time.
2. What are the shipping fees?
We keep our rates simple and affordable so that everyone can enjoy our products:
USA & Canada: $4.90
Brazil & Mexico: $6.90
✨ Plus, we’re happy to offer free shipping on all orders over $49.
3. Can I return a product?
Absolutely. If you’re not fully satisfied with your purchase, you can return it within 14 days at no cost to you. Your satisfaction is our top priority, and we stand behind the quality of every product we sell.
4. What payment methods do you accept?
For your convenience and security, we accept:
Credit & debit cards (Visa, Mastercard, depending on the country)
PayPal
