Privacy Policy – KitZenShop™ PPK
KitZenShop operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”). KitZenShop is powered by Shopify, which enables us to provide these Services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us in any way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy, and agree to the ways in which your personal information may be collected, used, and disclosed as described herein.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies, relates to, or could reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably be used to identify you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit/debit card numbers, bank account details, payment information, transaction details, and payment confirmations.
Account information, including username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including details you provide when contacting customer service or making inquiries.
Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including how and when you access or interact with our Services.
Sources of Personal Information
We may collect your personal information from the following sources:
Directly from you, when you create an account, use the Services, contact us, or otherwise provide your information.
Automatically through the Services, including via your device, cookies, and similar technologies.
From service providers, when they collect or process information on our behalf (e.g., payment processors, IT providers, shipping services).
From partners or other third parties, where legally permitted.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
To provide, customize, and improve the Services – including order processing, payments, shipping, returns, exchanges, account management, personalized recommendations, and customer notifications.
For marketing and advertising – including promotional emails, SMS, direct mail, and targeted ads online, based on your preferences and interactions.
For security and fraud prevention – including authentication, fraud detection, investigation of suspicious or unlawful activity, and safeguarding our Services.
To communicate with you – including customer support, order updates, and account-related communications.
For legal reasons – including compliance with laws, responding to legal processes, enforcing our terms and policies, and handling disputes.
How We Share Your Personal Information
We may disclose your personal information in the following circumstances:
With Shopify, service providers, and vendors who help us operate the Services (e.g., payment processing, IT, customer service, shipping, and data storage).
With marketing and business partners for advertising and promotional purposes, including personalized ads through Shopify and third-party platforms.
With your consent or at your direction, for example, when using social media integrations or requesting product deliveries.
With affiliates or within our corporate group for operational purposes.
In connection with business transactions such as mergers, acquisitions, or bankruptcies, or when required by law or to protect rights, safety, or property.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services. Information you provide will be shared with Shopify and may also be transferred to third parties in other countries for service provision and improvement.
Shopify may also use data from your interactions with our store and others to provide enhanced services, including targeted advertising. In such cases, Shopify acts as the controller of that personal information. To learn more about Shopify’s privacy practices and your rights, please see the Shopify Consumer Privacy Policy.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal information, please contact us so we can delete it. We do not knowingly “sell” or “share” personal data of individuals under 16 years old.
Security and Retention of Your Information
No security system is perfect, and we cannot guarantee “perfect security.” Any transmission of information is at your own risk. Please avoid sending sensitive data through unsecured channels.
We retain your personal information for as long as necessary to manage your account, provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Right to access / obtain a copy of your information.
Right to delete your information.
Right to correct inaccurate information.
Right to data portability.
Right to opt-out of targeted advertising, “selling,” or “sharing” of data (as defined by applicable law).
Right to manage marketing preferences and unsubscribe from promotional communications (note: you may still receive non-promotional messages, such as order confirmations).
You can exercise these rights through our Services or by contacting us at the email address below. We may need to verify your identity before processing requests.
Complaints
If you wish to file a complaint regarding our handling of your personal information, please contact us using the details below. Depending on your location, you may also have the right to contact your local data protection authority.
International Data Transfers
We may transfer, store, and process your personal information outside your country of residence. If data is transferred outside the European Economic Area (EEA) or the UK, we will rely on recognized transfer mechanisms (such as Standard Contractual Clauses) unless the destination country is deemed adequate.
Updates to this Privacy Policy
We may update this Privacy Policy at any time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, you may contact us at:
